CRM has become an integrated part of business operations these days. CRM applications are considered to be one of the most important business tools. With suitable CRM software you can automate business processes and save time and money. Above all, it eliminates a lot of mechanical and repetitive work that you otherwise had to do.
SugarCRM is one such open source CRM software; with SugarCRM you can automate the process flows, work flows and other business processes activities. There are many benefits of using SugarCRM; this is a customer relationship management application that allows you to cut on operational expenses and helps you to improve productivity.
This open source application is based on PHP and MySQL. Hence, you can easily customize it in order to make the platform a perfect fit for your business. You can create your own customized dashboard to get a consolidated view of your business; such dashboards help you understand how your business is performing. You can further customize it to achieve other business management goals.
Here are some of the advantages of using customized SugarCRM application.
1] Share data with specific team members; you can define restriction on information sharing according to user levels.
2] Import existing data stored in different file formats in to your SugarCRM application.
3] Monitor full history of tasks, meetings, calls, chats etc. to get a 360-degree view of the relationship with a customer. Users can attach files, keep notes and save contact details of customers and others in the loop for future reference.
4] Get detailed report of upcoming meetings, events, unattended leads, long pending tasks etc. You can see total number of leads received within a specific date range and how many of them got converted as well.
5] Keep all important and relevant customer information at one place; this can be of immense help for successful cross selling and better customer interaction.
6] By creating a case management module you can track specific customer problems and see how those problems were solved in past.
7] Define advanced and customized reporting to get the specific data that you frequently need to monitor performance.
8] SugarCRM 6 runs across different cloud environments; by using CRM application built on SugarCRM 6 you can get full control over customers’ data.
9] There are various SugarCRM modules available; you can add and customize them to implement a specific functionality.
10] Latest versions of SugarCRM offers built-in social media support. SugarCRM Mobile Plus allows you to access the application from BlackBerry, iPad, iPhone and many other mobile devices.
You can contact us to develop customized SugarCRM application for your business. We offer SugarCRM customization and implementation service in all major cities in Canada.