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What is Hosted PBX?

PBX denotes Public Branch eXchange. PBX often stands for Private Automatic Branch eXchange (PABX) and Electronic Private Automatic Branch eXchange (EPABX). A hosted PBX is an assortment of multiline telephone systems generally employed in business surroundings. A hosted PBX is taken care of by your Voice-over-IP service provider. A hosted PBX differs from general telephones in the sense that a hosted PBX offers the use of an advanced telephone system with no such investment in the phone paraphernalia. In addition to this, the lines in a hosted PBX allow the incoming call to be easily routed to multiple phones or “stations” all over the globe, together with the features of call handling. These equipments need not be placed on the company sites any more for these are PBX services, hosted or operated by someone else i.e. the provider. SunTel technologies Inc is here to help you with all your queries and find a solution to your Hosted PBX problem.

What are the devices one needs to adapt to a Hosted PBX environment?

Either one can replace traditional phones with a hosted PBX system or he can merge both the systems. Whatever you do, one must know that if you are wanting to merge both the systems your total cost will be higher. This is because you are not only paying for your traditional landlines but also for the newly adopted one. In addition, most of the employees are always out of the office. For them, these calls can be transferred to their mobile phones. However, a hosted PBX in such cases, allows the employee to transfer the call to a voice mailbox or to another extension. In addition to all this, a hosted PBX is often collected with a voice over IP services which avoid the use of phone lines. SunTel Technologies will try to find the best solution at a minimal cost for your organization.

What are the key advantages of a Hosted PBX?

There are various advantages of using a Hosted PBX system when compared to using a traditional office telephone.

Initially, one of the most important benefits of a hosted PBX was cost savings for there is no such investment involved concerning telephone devices. A hosted PBX allows employees of the same business or company, all over the world, connect to their clients without any hassles. Employees can answer customer calls via any smart phones they are carrying, their laptops, from homes, their landlines or any other mobile.

A hosted PBX makes a quick connection between employees and their clients, a lot faster than any traditional phone ever. A hosted PBX makes someone’s presence or even a virtual office possible in any city over the world. For this, it creates a virtual office atmosphere in any mentioned city where you are not physically situated. A virtual office provides instant credibility to those who are running small businesses for this virtual presence offers its customers with a handy professional service anytime.

Thus, for example, when you get a call from your customer on your toll free number, it is often answered by a receptionist. If the receptionist is busy or is not available, the call is then answered by an automated greeting machine. The line is then transferred to extensions that can be in different geographical regions, based on the customer’s feedback and requirements. For it is very common that the employees work in different geographical regions. One of the most important benefits of these is that PBX’s not only let employees work from their office, but connects them from where ever they are. The employees may be at home or may be vacationing even. In addition to this, one more advantage of a hosted PBX comes into view. It can work with existing phone lines as well, instead of completely replacing it. The benefits of a hosted PBX are thus immense.

Please get in touch with us for your requirement for Hosted PBX solutions. SunTel Technologies Inc. is just a click away.